Is this a deceptive bait & switch or did they just get this very wrong?
During the 2015 NSW Election campaign I spoke with many people that had concerns ranging from extra cost to preferring not to be "in credit" on a card they would seldom use. Some just didn't trust the government to do the right thing...
It looks like the concerns of those folks have a good basis. Most Opal card users WILL PAY MORE after unheralded changes to how and when charges will be applied.
It looks like there was insufficient attention to detail before the roll out... A cynic might suggest there was intent in this situation.
I can tell you, that when I called the OPAL HELP DESK on behalf of voters (with their enquiries) I was informed that the process and application of the system would be dictated by the rate of take up in the community. With a card that offers free travel on the 9th trip and all subsequent trips, take up by the most frequent of the regular travellers was bound to be swift.
The increase in revenue to the government after the rejig takes place is huge. Travellers will be out of pocket!
Likable Mike, have you done the bait and switch on millions of us?
SMH report here
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